Shipping policy

At London Hearing Specialist we’re always here to help and we understand the occasional need to return an item. Whether the item is damaged, has a fault, or is just no longer needed, we can offer you a 100% money back guarantee.

A full refund is offered (excluding delivery charges) with any product that you wish to return. Items are only eligible for a refund if they have not been opened or used, and if they are in original condition.

However, if we have made a mistake with your order, we will be happy to offer a refund of all costs, which also includes postage and packaging.

Refunds & Returns

We are happy to accept returns within 14 days of purchase for a full refund. Items are required to be unopened and in good condition. Once accepted, refunds will take 3 -7 days to show up in your account. Delivery charges will not be refunded.
If the box containing your product has been opened, your return will not be accepted and you will not be eligible for a refund.


If you want to cancel your order please contact us on 0203 773 1230 or Any cancellations made during working hours, before your item has been dispatched, will be accepted. Successful cancellations with be refunded within 2-3 working days.
If your item has already been dispatched we will be unable to make any amendments to the item. If you receive your item, and decide you would like to change your order, you are welcome to make an exchange or return (Please see exchange and returns policy for further information).


We promise to provide an exchange service on items up to 14 days after the order purchase date.
Items sent for exchange must be unopened and in original condition.
Exchanges can be performed for the same product with a different prescription, or for a different product of the same value.
When an exchange is requested for a product of different value, the price difference will be calculated excluding the delivery charge of the original purchase.
If you would like to make an exchange, please call our customer service team on 0203 773 1230. Or

Goods damaged, or goods not delivered.

London Hearing Specialist send all packages via Royal Mail Tracked services. If your package arrives damaged, or does not arrive at all, we are happy to replace your items. If this occurs, we will need a Royal Mail Claim. Royal Mail Claim forms can be accessed and filled out digitally.

Please call us free on 0203 773 1230. One of our customer services team will talk you through the process.

Return Address: 32-36 Camden High St, London NW1 0JH